|Customer Relationship Management|
Typical siloed CRM applications, unlike SAP CRM, are not designed to support an end-to-end CRM process. SAP breaks down the traditional functional boundaries of three-letter-acronym applications and delivers a CRM solution that integrates with your SAP backend and supports end-to-end processes. This approach not only gives you comprehensive customer insight, but allows you to deliver superior customer value.
With the rapid deployment of SAP CRM, software and services are brought together into a new offering that provides essential CRM functionality quickly and affordably, while reducing risk and creating a predictable path towards your CRM vision.
Some of the features:
► Multiple Customer engagements till to date up to CRM 7.0;
► Developed several enhancements on WebUI Platform.
► Interface development with external third party products e.g. Vistaa.
► Performance fine tuning in CRM Middleware for efficiency optimization.
► Integration with SD, MM, VC, APO, BW and Credit management.
► Reporting based on territory management and organizational management structures.
► Assisted customers to implement CRM Analytics on CRM 7.0 platform.
► Contributed in RAMP-UP projects and thereby influenced the CRM development.